Someone having problems joining Forum

Discussion in 'Chit-Chat' started by Sheila Braund, Oct 30, 2019.

  1. Sheila Braund

    Sheila Braund Well-Known Member

    Hi I had someone reach out to me today via email. She has been trying to join and the cap thing is messed up.

    See email below


    Hi Sheila,

    I am sorry to email you and I’m not even sure if you can help me. I have been trying to create an account on the “mastiff forum” . It keeps telling me that I don’t have the captcha filled out, but the captcha will not load. I tried the “contact” tab and it says the same thing.. and the captcha never loads. So in a desperate attempt to find someone who could help.. I typed “email” in the search bar to see if anyone had an email that they had shared. Yours came up:) I have a 1 year old mastiff that was just diagnosed with severe hip dysplasia and I was hoping to get some advice from the forum. If you know of anybody that I can talk with to figure out why I can’t join I would surely appreciate it!
    Thank you!!
    Carina

    Sent from my iPhone
     
  2. TylerDurden

    TylerDurden Well-Known Member

    Hi Sheila,

    I‘m not an admin or super user here, but my advice would be to try different browsers (Firefox, Chrome, IE, Safari etc.) as well as different devices (phone, tablet, laptop). It does not sounds like a general issue since others wouldn‘t be able to register either. Clearing the browser cache could work too.
     
    Sheila Braund likes this.
  3. Boxergirl

    Boxergirl Well-Known Member

    I agree with what ^^he^^ said. She needs Marke's input, imo. He knows his hips.
     

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