I am going somewhat crazy here trying to deal with this Cherry Eye situation. I have done about a month's worth of research, read more articles online than I can count, talked to seven different local Vets, and still feel like I am getting NOWHERE. I am so frustrated by all this, I had no earthly idea it was going to be anywhere near this complicated of an issue to deal with. Every single vet I talked to, said they haven't actually done a cherry eye surgery on a Neo, but that "a dog is a dog", and they've done many successful cherry eye surgeries on other different breeds with near perfect success rate. From all the reading I have done, it is most recommended to do the excision surgery, yet not a single local vet would agree to it, saying it's 1970's technology and the new pocket procedure, or even a "tacking" is what they do. Well from all of the reading I've done, neither of those two procedures are successful in the long term when it comes to the Neo breed and its loose skin. Also, every single vets office says they want to see the dog, run a bunch of tests, yada yada yada but NONE will guarantee their work that the cherry eye will not re-occur. I finally selected a vet based on the recommendation of a neighbor, and took the dog to them, which I ended up regretting heavily. The DR said my dog's cherry eye was red and angry looking, and that he couldn't do the surgery until the swelling and redness went back down. He gave me a tube of some antibiotic & steroid ointment, instructed me to put it in the dog's eye every 8 hrs for a week and then bring the dog back in for the surgery. They also drew blood to test her functions and make sure everything was OK pre-surgery & anesthesia. Well, as it turns out, putting ointment anywhere near my dog's eye is an exercise in futility! It seemed and sounded so easy, but was anything but! She fought me like I couldn't believe and I had a zero percent success rate with the small but expensive tube of ointment. After 2 days and 7 tries, I finally called the vets office to tell them of my experiences and also to ask about the results of the blood tests. As luck would have it, nobody with any actual veterinary medical knowledge was available to answer the phone, save for the receptionist who apparently doesn't know dogs from earthworms and said either a DR or a vet tech would call me back to go over the blood test results. I informed her that I wouldn't be bringing my dog back in for the scheduled surgery since I wasn't having any luck at all applying the ointment. She put me on hold, & returned a few minutes later to say that she consulted the DR and he said to just bring the dog back in on the scheduled day anyway for the surgery. So I then asked why it was so important that I was told he couldn't do the surgery earlier, until after a weeks worth of medicating the eye, but now all of a sudden he could?????? Well then what in hell was the point in waiting an additional week and charging yet more money for the stupid tube of ointment????? So now they are contradicting themselves. The receptionist said yet again "I will have somebody call you to explain all of this". Well, you guessed it, NOBODY called me back! Not that day, or the next, or the next, etc etc. I even called another time to dscuss the blood test results, but was again told that somebody would call me back, which never happened. So today the vet's office called and left a message on my voicemail reminding me that my dog's surgery is scheduled for tomorrow morning at 8 AM, not to feed her after 10 PM, etc etc. Needless to say, I will NOT be arriving there tomorrow morning for any reason! At this point i have lost all faith in this vet clinic and am angry as hell that they put me and my dog through all this. Now the dog has become even more head-shy and i have pretty much lost my patience with both the dog and vet clinic. Looks like her cherry eye will be sticking around for a while longer. I would like to hear from any members who have been through something like this. Or anything like this. I am all for listening to recommendations from those who have "been there and done that". Thanks in advance.