so I was doing some research regarding the postings about complaints and came across this letter that was posted on the site in regards to the rumors about blue buffalo, this could be the company just trying to cover their behinds but I thought I would post it, this is in response to one lady's concern that the company replied to:
Dear Barbra,
Thank you for contacting us. I apologize for the incorrect information you received as there is no truth to the rumors that are currently circulating. Please be assured that BLUE has not been sold; we remain an independent, family owned business. In addition, none of our products are involved in any recalls nor have we experienced issues with any of our batches. We also continue to source all of meats, grains, fruits and vegetables from within the United States.
In regards to the Consumer Affairs site, we are aware of the postings. Unfortunately we can’t control what is posted in an online forum and unless the Pet Parent contacts us directly, we can’t investigate their claim fully. We always encourage pet parents to contact us if they feel there is an issue so that we can gather all of the product information for our QA Team and investigate. Product quality is our #1 priority. We have strict controls in place to make sure that our ingredients meet the highest quality standards.
These controls include the following:
Certificate of origin for all ingredients
COA’s (certificates of analysis) on all our ingredients prior to accepting
Testing of each ingredient for known toxins prior to accepting
Testing during production to insure that our formulas meet our nutritional specifications.
Testing after production to insure product stability and freshness.
We use a government certified laboratory to test for normal analyticals, toxins, bacterial contamination, and spoilage.
Thank you again for contacting BLUE.
Have a great weekend,
Larissa
Blue Buffalo Co.
